PAYMENTS
Policy and terms will be considered as Accepted by buyer once Lucaso Signs receives the payment after presenting an approved quotation or approved invoice which describes Policy and Terms.
Lucaso Signs Llc provides a quotation per customer request when quotation is approved an invoice is generated and due upon received by buyer. Payments must be done through our website, email sent from Lucaso Signs, Paypal, Check or Wire Transfer. Lucaso
Signs does not accept payments over the phone or by cash. Full advance payment is required when total order is
equal or less than Usd $4,999.00. When Order is equal or more than Usd $5,000.00 a 50% as minimum is required as
deposit, then 50% or equivalent balance is due when order is ready for Installation and/or shipping (please check our
abandoned Orders Policy for more information).
Lucaso Signs process custom manufacturing, after order is placed and payment is processed an order modification
may be considered depending production status, order cancellations and refunds are not accepted after 24hrs from
payment. Apply to orders placed to Lucaso Signs office, BuySign.shop and lucasosigns.com websites, Ebay, Amazon and
Squareup Online Market. If order payment has passed 24hrs and a cancellation is requested, depending production
status can be placed on hold or cancelled, eighter way production status does not qualify for a payment refund,
however Lucaso Signs can place a credit for the order amount minus any fess generated (if any) for future orders.
WARRANTY
Thank you for choosing Lucaso Signs Llc. If there is a problem with your purchase, we’re here to
help. Please read through our Replace, Return or refund policy stated below.
Lucaso Signs
offers limited warranties. Only Under Manufacturing or Installation done by our
staff up to 3 years excluding weather, natural disasters or physical damages
caused for third parties. All Electrical and Electronic parts are covered by
Lucaso Signs up to 1 year or following electrical part manufacturer specs,
Lucaso Signs covers its warranty limited to 1 year on LED modules, LED
Fixtures, Digital Boards, Power Supplies, Timers and any other electric or
electronic devices used to complete sign function.
Durability on digital
printing, composites, plastics, foams or other sign material varies depending
on scope of project, to be specified on the quotation.
What is Not Covered
Under Warranty. Problems with installation and issues of consumer damage done
by third-parties, power supplies and leds are shipped out previously tested
during assembling, any malfunction on power supplies or leds requires an
investigation at Lucaso Signs facilities, Foam Products are not covered under
any warranty besides fabrication defects. “All production
orders are detailed inspected and tested prior shipping, and/or after
installation executed by Lucaso Signs to ensure its quality condition”.
If warranty claim
for malfunction or damages due to shipping is requested, it should be placed
within 10 calendar days after delivery, fabrication defects and/or malfunctions
requires evidence for proper investigation by Lucaso Signs. If 10 days have
gone from delivery/installation date, unfortunately we can’t offer you an
immediate warranty coverage, refund or exchange. If so, product needs to be
shipped back to our facilities for an inspection based on manufacturing defects
or third-party damages (not covered). Shipping cost is on customer's expense if
10 days of initial delivery already passed,
Physical damages
due to shipping should be reported immediately to Lucaso Signs Customer
service, we will place a formal claim with the Carrier Company (Shipments
are insured under invoice value) Lucaso Signs will review and investigate the
damages for a partial or total replacement free of charge to customer if
evidence damages were due to shipping. If so, product or part will be
manufactured within 12 business days. To complete damages report due to
shipping we need the following information:
pictures of:
1- Shipping Label
with Tracking Number 2- Damages on Package 3- Damages on product 4- Send all
pictures and additional information with Invoice or Order information to
customer@lucasosigns.com
Abandoned Orders:
ADDITIONAL FEES MAY BE APPLIED FOR UNCLAIMED ORDERS AFTER 90 DAYS. 90 DAYS POLICY:
After 90 days of no contact from customer with either instructions, artwork
approval, files, or unclaimed orders will be considered as Abandoned order
creating additional fees as design fee, storage fees and warranty expiration.
Lucaso Signs may dispose of unclaimed orders.
RETURNS
Lucaso Signs Llc offer final sales only (No refunds will be granted after order is Placed). Your purchase may qualify and can be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging and reported by sending an email to customer@lucasosigns.com with order/invoice number. To complete your return, we require a receipt or proof of purchase, clear pictures, shipping slip picture and Original Packing. Any item not in its original condition, original package, is damaged or missing parts for reasons not due to our error, or any item that is returned more than 10 days after delivery WILL NOT BE ELIGIBLE TO BE COVERED BY LUCASO' S WARRANTY and RETURN Qualification.
Shipping back product address: 4001 W Segerstrom Ave, Santa Ana CA 92704, Lucaso Signs Llc
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Any item not in its original condition, original package, is damaged or missing parts for reasons not due to our error, or any item that is returned more than 10 days after delivery WILL NOT BE ELIGIBLE for a Refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LUCASO SIGNS INSTALLATIONS (If applicable)
Area where new project will be installed needs to be clear, clean and ready to install the new project (unless specified on the quotation additional scope of work), REQUIREMENTS FOR ELECTRICAL SIGNS: Building must have ready a dedicated Breaker 20 Amps at 110-120 Volts and a timer or watt stopper, with a Junction Box point no farther than 10 feet of distance from the new sign location. (unless specified on the quotation additional scope of work) building electrical job (power, cables, conduits and wiring points for the sign) is additional scope of project from the regular sign installation. REQUIREMENTS FOR PRINTS INSTALLATIONS: Surface must be clear, clean and ready for new sign project installation (unless specified on the quotation additional scope of work as previous graphics removals, surface paints, cleaning is not included on a regular installation).
WRAPS.
Vehicle (Car, Truck, Boat, Loncheras, Trailers, Bikes and other surcafes) needs to be fresh washed, no polishccreams and free of dust grease and rust.