Welcome to Lucaso Signs LLC. By accessing or using our website https://lucasosigns.com, you agree to be bound by these Terms & Conditions. Please read them carefully before using our services.
These Terms, Conditions & Policies (“Terms”) apply to quotations, estimates, invoices, orders, purchases, fabrication, manufacturing, shipping, delivery, installation, design, permitting assistance, and other products or services provided by Lucaso Signs LLC (“Lucaso Signs,” “we,” “us,” or “our”).By placing an order, making a deposit or payment, approving artwork or shop drawings, signing a proposal, or otherwise authorizing Lucaso Signs to proceed, the customer (“Customer,” “you,” or “your”) acknowledges and agrees to these Terms.
Lucaso Signs provides custom signage solutions including channel letters, light boxes, trade show displays, canopies, banners, A-frames, and related products. All services are subject to availability, approval, and specifications agreed upon at the time of purchase.
Unless different payment terms are specifically stated and accepted by Lucaso Signs in writing, the following payment terms apply.
California Orders:
For orders with a total value of $3,500 or more: A 60% deposit is required to initiate the order. The remaining 40% balance is due upon completion of manufacturing and presentation of completion photographs and before shipment, delivery, release, pickup, or installation, as applicable. For California orders below $3,500, payment in full is required before production begins.
Orders Outside California:
For orders with a total value below $8,000, payment in full is required before production begins. For orders of $8,000 or more: A 60% deposit is required to initiate the order. The remaining 40% balance is due upon completion of manufacturing and presentation of completion photographs and before shipment, delivery, release, or pickup.
General Payment Conditions
Lucaso Signs is not required to ship, release, deliver, install, or authorize pickup of completed products until all amounts due have been paid in cleared funds. Completion photographs may be used as evidence that the product has been manufactured and is ready for shipment, delivery, pickup, or installation. Any exception to these payment terms must be approved by Lucaso Signs in writing.
Lucaso Signs will make commercially reasonable efforts to match requested colors. Exact color matching cannot always be guaranteed due to differences between screens, printed samples, paint systems, vinyl, acrylic, LEDs, translucent materials, digital printing processes, lighting conditions, and manufacturing batches. Where an exact color is critical, the Customer should provide an appropriate physical color reference or recognized color specification such as PMS/Pantone, paint manufacturer code, or other approved reference.
When Lucaso Signs manufactures, designs, or quotes a product based on measurements, photographs, drawings, architectural plans, electrical information, site information, or other specifications provided by the Customer, property owner, contractor, installer, architect, or any other third party, the Customer is responsible for verifying the accuracy and completeness of such information before production. When actual field measurements are not available, Lucaso Signs may use digital or remote sources, including Google Maps, Google Street View, satellite imagery, online mapping tools, photographs, architectural drawings, plans, publicly available records, or other digital resources to estimate building dimensions, sign areas, mounting locations, elevations, distances, or other project measurements. Measurements obtained or calculated from digital or remote sources are estimates only and are subject to a reasonable margin of error due to image perspective, scale, image distortion, outdated imagery, unavailable reference dimensions, changes to the property, mapping accuracy, or other factors outside Lucaso Signs’ control. Such estimates should not be considered a substitute for verified on-site field measurements. Unless Lucaso Signs has specifically agreed in writing to perform and verify an on-site survey, the Customer is responsible for confirming all critical dimensions, mounting conditions, electrical locations, clearances, and site conditions before approving the project for production. Lucaso Signs is not responsible for fitment, installation, permitting, alignment, clearance, mounting, electrical, or other issues resulting from inaccurate, incomplete, estimated, or unverified measurements or site information provided by the Customer, a third party, or obtained through digital or remote sources. Any redesign, modification, remanufacturing, replacement materials, additional shipping, return shipping, travel, equipment rental, labor, installation, or other costs resulting from inaccurate or unverified measurements or site information may be charged separately to the Customer and are not considered a manufacturing defect or warranty claim.
Any production or completion date provided by Lucaso Signs is an estimate unless Lucaso Signs expressly guarantees a deadline in writing. Production time normally begins after all required conditions have been satisfied, including:
Required payment received
Final artwork approved
Specifications confirmed
Required Customer information received
Delays caused by Customer revisions, missing information, permit requirements, engineering, material shortages, carrier delays, weather, equipment failure, utility issues, labor shortages, supplier delays, governmental action, or circumstances outside Lucaso Signs' reasonable control may extend the completion date. A production estimate does not include shipping transit time unless specifically stated.
Electrical signs must be installed and connected in accordance with applicable electrical and building codes. Unless specifically included in the proposal, the Customer is responsible for providing appropriate electrical service at or near the sign location. Final connection to building electrical systems may be required to be performed by a properly licensed electrician or contractor depending on local requirements. Lucaso Signs is not responsible for damage caused by improper voltage, electrical surges, incorrect wiring, inadequate grounding, improper installation, water intrusion caused by installation, or electrical conditions outside the sign itself.
The Customer is responsible for determining and confirming whether permits, landlord approvals, property-management approvals, engineering, electrical permits, zoning approvals, architectural approvals, or other governmental or private approvals are required for the project, unless such services are specifically included in Lucaso Signs' written quotation or proposal. Drawings, renderings, elevations, layouts, specifications, and other documents prepared by Lucaso Signs may be provided to assist with Customer approval, landlord approval, permitting, fabrication, or installation, as applicable. Approval by any city, county, municipality, landlord, property manager, architect, engineer, building department, planning department, or other authority having jurisdiction is not guaranteed. Authorities having jurisdiction may require additional information, revisions, engineering calculations, structural or wind-load calculations, electrical documentation, certifications, professional stamps, surveys, inspections, or other requirements. Unless expressly included in the quotation, additional permitting, engineering, professional services, revisions, application fees, governmental fees, inspections, certifications, surveys, and related costs are not included in the original product price and may be charged separately. Lucaso Signs is not responsible for permit denial, required modifications, delays, or additional expenses resulting from property restrictions, zoning regulations, sign codes, landlord requirements, sign-area limitations, building or structural conditions, electrical conditions, or other circumstances outside Lucaso Signs' reasonable control. Copyright and Ownership of Drawings Except for Customer-owned or third-party materials incorporated into a project, original drawings, renderings, graphics, layouts, design presentations, technical illustrations, fabrication drawings, and other original creative materials prepared by Lucaso Signs remain the property of Lucaso Signs. To the extent such materials constitute copyrightable subject matter, they are protected under the United States Copyright Act, Title 17 of the United States Code (17 U.S.C. § 101 et seq.), including the exclusive rights granted to copyright owners under 17 U.S.C. § 106. Delivery of a drawing, rendering, proof, proposal, permit package, production drawing, digital file, or other document to the Customer does not constitute a sale, assignment, or transfer of Lucaso Signs' copyright or other intellectual-property rights unless expressly agreed to in a written instrument signed by Lucaso Signs. The Customer receives only a limited, non-exclusive, non-transferable license to use the provided materials for reviewing, approving, permitting, engineering, installing, and completing the specific project for which the materials were prepared. Prohibited Copying and Unauthorized Use Except with prior written authorization from Lucaso Signs, the Customer or any third party may not:
Copy, reproduce, scan, trace, redraw, recreate, or digitally reproduce Lucaso Signs' protected drawings or designs;
Modify or create derivative versions of protected Lucaso Signs materials for unauthorized commercial use;
Distribute, publish, sell, sublicense, or transfer Lucaso Signs' protected materials;
Provide Lucaso Signs' drawings, renderings, fabrication documents, or proprietary design materials to another sign company, fabricator, manufacturer, or supplier for the purpose of reproducing or manufacturing the project;
Use Lucaso Signs' protected drawings or designs to solicit competing fabrication quotations or to manufacture the same project through another supplier, except with Lucaso Signs' written authorization; or
Remove, conceal, crop, modify, or obscure any copyright notice, ownership notice, watermark, company identification, or proprietary legend appearing on Lucaso Signs' documents.
The Customer may provide Lucaso Signs' drawings to governmental authorities, landlords, property managers, architects, engineers, permitting professionals, and installers only to the extent reasonably necessary for review, approval, permitting, engineering, or installation of the project for which the drawings were prepared. Such authorized disclosure does not transfer ownership and does not authorize another manufacturer or fabricator to reproduce the project using Lucaso Signs' protected materials. Copyright Infringement and Remedies Unauthorized reproduction, distribution, preparation of derivative works, or other unauthorized exercise of Lucaso Signs' exclusive rights in copyrightable materials may constitute copyright infringement under 17 U.S.C. § 501.Where applicable, Lucaso Signs reserves the right to pursue remedies available under federal copyright law, including injunctive relief under 17 U.S.C. § 502, recovery of actual damages and profits or statutory damages when legally available under 17 U.S.C. § 504, and recovery of costs and attorney's fees when authorized under 17 U.S.C. § 505, as well as any other contractual, statutory, or equitable remedies available under applicable law. Nothing in these Terms is intended to claim copyright protection over ideas, facts, standard dimensions, functional concepts, methods of operation, systems, or other material that is not eligible for copyright protection under applicable law. Customer-Provided Intellectual Property Customer-provided logos, trademarks, artwork, photographs, fonts, designs, trade names, or other materials remain the property of their respective owners. By providing such materials to Lucaso Signs, the Customer represents and warrants that the Customer owns the materials or has obtained all permissions, licenses, and authorizations necessary for Lucaso Signs to reproduce and use them in connection with the project. The Customer authorizes Lucaso Signs to reproduce, modify, scale, prepare, manufacture, print, display, and otherwise use Customer-provided materials as reasonably necessary to design, manufacture, install, document, and complete the Customer's project.
Once Lucaso Signs notifies the Customer that an order is completed or ready for shipment, delivery, pickup, or installation, the Customer is responsible for paying any outstanding balance and making arrangements to receive the completed products promptly. Completed products must be paid for and accepted for shipment, delivery, pickup, or scheduled installation within ninety (90) calendar days from the date Lucaso Signs first notifies the Customer that the order is completed or ready. If the Customer fails to pay the outstanding balance, provide necessary shipping information or instructions, authorize shipment, accept or arrange delivery, schedule installation, or retrieve the completed products, Lucaso Signs may, after providing reasonable notice, charge applicable storage, handling, transportation, re-delivery, administrative, or other reasonable costs resulting from the delay. The ninety (90)-day period is not extended by the Customer's failure to respond to communications, delays in providing shipping or installation information, changes in project scheduling, inability to obtain landlord or governmental approvals, changes in site conditions, or the Customer's decision to postpone the project, unless Lucaso Signs agrees otherwise in writing. Products remaining unclaimed for more than ninety (90) calendar days after notice of completion may be considered abandoned, to the extent permitted by applicable law. Subject to applicable law and any required notices, Lucaso Signs may thereafter dispose of, recycle, dismantle, destroy, or otherwise handle abandoned products as reasonably necessary. Abandonment, disposal, or destruction of completed custom products does not automatically cancel or forgive any outstanding balance. The Customer remains responsible for amounts properly due under the order, together with applicable storage, handling, transportation, administrative, collection, or other reasonable costs incurred by Lucaso Signs, to the extent permitted by applicable law. Because Lucaso Signs' products are custom-manufactured for individual Customers and generally cannot be resold or repurposed, failure to accept or retrieve a completed order does not constitute a cancellation, return, or basis for a refund. Nothing in this provision limits any rights or obligations that cannot legally be waived or modified under applicable law.
To the maximum extent permitted by applicable law, Lucaso Signs shall not be liable for indirect, incidental, special, exemplary, or consequential damages arising from a product or service, including lost profits, lost revenue, loss of business, loss of use, business interruption, or similar economic losses. To the maximum extent permitted by applicable law, Lucaso Signs' liability relating to a particular product or service shall not exceed the amount actually paid to Lucaso Signs for the product or service giving rise to the claim. These limitations do not apply where prohibited by law.
Customers agree to contact Lucaso Signs promptly regarding a product, billing, delivery, warranty, or service concern so that Lucaso Signs has a reasonable opportunity to investigate and resolve the matter. Initiating a chargeback does not automatically cancel a custom order, transfer ownership of unpaid products, or eliminate amounts legitimately owed under an agreement. Lucaso Signs reserves the right to provide payment processors, card issuers, financial institutions, insurers, carriers, collection agencies, or legal representatives with relevant transaction documentation, including invoices, approvals, communications, completion photographs, tracking information, delivery records, signed proofs of delivery, and other evidence reasonably necessary to respond to a payment dispute. Nothing in this provision limits any dispute right that cannot legally be waived.
Unless the Customer requests otherwise in writing, Lucaso Signs may photograph completed products and installations and may use those photographs for its portfolio, website, social media, advertising, samples, and other promotional purposes, provided that confidential Customer information is not intentionally disclosed.
Lucaso Signs attempts to keep website information accurate; however, product descriptions, photographs, specifications, availability, prices, production times, and other information may change without notice. Website photographs and illustrations may represent previous custom projects and do not necessarily represent the exact specifications of another Customer's order.
These Terms should be read together with the applicable quotation, proposal, invoice, approved drawing, written change order, and other project-specific documentation. If a project-specific written agreement expressly modifies one of these Terms, the project-specific written provision will control for that project. No verbal statement modifies these Terms unless confirmed by Lucaso Signs in writing.
By submitting payment, paying a deposit, approving artwork, approving a quotation or invoice, authorizing production, or accepting products or services from Lucaso Signs, the Customer acknowledges that the Customer has had an opportunity to review and agrees to these Terms, subject to applicable law. Customers should review these Terms before placing an order.
For questions regarding our Terms or Privacy Policy, please contact:
📧 customer@lucasosigns.com
📍 Lucaso Signs LLC – Santa Ana, CA.