Terms and Conditions
Lucaso Signs Llc

PRIVACY POLICY -
LUCASO SIGNS LLC

1. INFORMATION WE COLLECT

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  Personal Information: name, email, phone number, shipping address, payment details when you place an order or request a quote.
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  Non-Personal Information: browser type, IP address, pages visited, collected through cookies and analytics tools.

2. ​How We Use Your Information

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  To process orders and deliver products.
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  To provide customer support and respond to inquiries.
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  To improve our website, products, and services.
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  For marketing communications (if you opt in).

3. SHARING OF INFORMATION

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  We do not sell or rent personal information.
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  We may share data with third-party service providers (e.g., shipping carriers, payment processors) only as needed to fulfill your order.
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  We may disclose information if required by law.

4. COOKIES & TRACKING

Our website uses cookies and analytics (such as Google Analytics) to improve user experience and measure traffic. You may disable cookies in your browser settings.

5. DATA SECURITY

We use industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure.

6. YOUR RIGHTS

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.

8. CONTACT US

For questions regarding our Terms or Privacy Policy, please contact:
📧 customer@lucasosigns.com
📍 Lucaso Signs LLC – Santa Ana, CA.

RETURNS & REFUND​ POLICY -
LUCASO SIGNS LLC

1. CUSTOM ORDERS

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  All of our signs are custom-made to order. Because each product is personalized to customer specifications, returns and refunds are generally not accepted once production has begun.
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  Please review and approve all artwork, dimensions, and specifications carefully before confirming your order.

2. ​CANCELLATIONS

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  Orders may be canceled within 24 hours of placement for a full refund.
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  After 24 hours, cancellation may not be possible, or cancellation fees may apply depending on the production stage.

3. DAMAGED OR DEFECTIVE PRODUCTS

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  If your product arrives damaged, defective, or incorrect due to our error, we will repair, replace, or refund at no additional cost.
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  Customers must report shipping damages within 48 hours of delivery with clear photos of the packaging, shipping label and product.
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  Please keep all original packaging materials until your claim is resolved.

4. SHIPPING ISSUES

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  Once an order is shipped, Lucaso Signs is not responsible for delays caused by carriers (UPS, FedEx, USPS, freight companies, etc.).
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  We will assist you in tracking shipments and filing claims when applicable.

5. NON-RETURNABLE ITEMS

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  Custom signs, channel letters, canopies, banners, A-frames, and other personalized items are non-returnable unless defective.
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  Sale or clearance items are final sale.

6. REFUND PROCESSING

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  Approved refunds will be processed within 7–10 business days to the original payment method.
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  Shipping fees, rush charges, and design fees are non-refundable unless the error was on our part.

8. EXCHANGES

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  Exchanges may be approved on a case-by-case basis for defective products.
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  Replacement items may take additional production time.

8. CONTACT US

• To start a return, report damage, or request a refund, please contact:
  📧 customer@lucasosigns.com